Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: December 2024
FodmapFriendly Ltd is committed to protecting your privacy and personal data.
1. Introduction
FodmapFriendly Ltd ("we," "our," or "us") operates the FodmapFriendly website and related services. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This policy applies to all users of our website, mobile applications, and related services. By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account or create a profile
- Subscribe to our newsletter or mailing list
- Fill out forms, surveys, or questionnaires
- Contact us through email, phone, or our contact forms
- Participate in consultations or coaching sessions
- Use our FODMAP assessment tools and calculators
- Purchase digital products or services
- Participate in online forums or community discussions
2.2 Health and Dietary Information
Given the nature of our services, we may collect health and dietary information including:
- Food sensitivities and allergies
- Digestive health symptoms and conditions
- FODMAP intake levels and dietary restrictions
- Medical conditions related to digestive health
- Medications and treatments you're using
- Dietary goals and preferences
Important: We treat health information with the highest level of confidentiality and security, in compliance with applicable healthcare privacy laws.
2.3 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage patterns:
- IP address and general location information
- Browser type, version, and settings
- Operating system and device information
- Pages visited and time spent on each page
- Referring websites and exit pages
- Click-through rates and interaction patterns
- Cookies and similar tracking technologies
3. How We Use Your Information
Service Provision
- Provide personalized FODMAP assessments
- Deliver nutritional consultation services
- Create customized diet plans and recommendations
- Monitor your progress and health outcomes
- Respond to your inquiries and support requests
Communication & Marketing
- Send newsletters and educational content
- Provide updates about new services and resources
- Notify you of important changes to our services
- Send appointment reminders and follow-ups
- Conduct surveys to improve our services
Legal and Business Purposes
- Comply with legal obligations and regulations
- Protect against fraud and unauthorized access
- Improve our website functionality and user experience
- Conduct research and analytics to enhance our services
- Resolve disputes and enforce our terms of service
4. Information Sharing and Disclosure
We Do Not Sell Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Website hosting and technical infrastructure
- Payment processing and billing
- Email marketing and communication services
- Customer relationship management
- Data analytics and insights
- Customer support and consultation platforms
Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal process, such as court orders or subpoenas
- Government requests or investigations
- Emergency situations to protect personal safety
- Enforcement of our terms of service
- Protection of our rights and property
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change through email or prominent notice on our website.
5. Data Security and Protection
Security Measures
- SSL/TLS encryption for data transmission
- Encrypted storage of sensitive information
- Regular security audits and assessments
- Access controls and authentication systems
- Employee training on data protection
- Secure backup and disaster recovery systems
Data Integrity
- Regular data validation and quality checks
- Version control for important documents
- Audit trails for data access and modifications
- Regular data retention and cleanup procedures
- Incident response and breach notification protocols
- Compliance with healthcare privacy regulations
Important Security Notice
While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and to log out of your account when using shared devices.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized services.
Essential Cookies
Required for basic website functionality
- • Session management
- • Security features
- • Load balancing
Analytics Cookies
Help us understand how you use our site
- • Page views and navigation
- • Performance metrics
- • User behavior analysis
Functional Cookies
Remember your preferences and settings
- • Language preferences
- • Customized content
- • User interface settings
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. For more detailed information about our cookie usage, please see our Cookie Policy.
7. Your Rights and Choices
Access and Control
- Access and review your personal information
- Update or correct inaccurate data
- Request deletion of your information
- Object to certain types of data processing
- Export your data in a portable format
Communication Preferences
- Opt out of marketing communications
- Manage newsletter subscriptions
- Control notification settings
- Choose your preferred contact methods
- Set communication frequency preferences
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
Note: Some requests may require verification of your identity for security purposes.
8. Data Retention
Retention Periods
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy:
- Account Information: Throughout your relationship with us and for 7 years afterward
- Health Records: In accordance with healthcare record retention requirements (typically 10 years)
- Financial Records: 7 years for tax and accounting purposes
- Marketing Data: Until you opt out or 3 years after last engagement
- Website Analytics: 26 months for usage statistics
Data Deletion
Upon request, we will delete your personal information from our active systems. However, some information may remain in backup systems for a limited period. We maintain appropriate backup retention policies to ensure your information is securely deleted when no longer needed.
9. International Data Transfers
FodmapFriendly Ltd operates primarily from the United Kingdom, but we may use service providers located in other countries to store and process your information. When we transfer your data internationally, we ensure appropriate safeguards are in place.
Data Transfer Safeguards
- European Union Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Binding Corporate Rules for intra-group transfers
- Certification schemes and codes of conduct
10. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Important: If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:
- Post the updated policy on our website with a new "Last Updated" date
- Send email notifications to registered users about material changes
- Provide prominent notice of changes on our homepage
- Obtain your consent for changes that materially affect how we use your information
We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
12. Compliance and Regulatory Information
UK GDPR Compliance
As a UK-based company, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Lawful basis for processing
- Data subject rights
- Data protection impact assessments
- Privacy by design principles
Healthcare Regulations
Given our focus on health and nutrition services, we also comply with relevant healthcare privacy regulations:
- Confidentiality requirements
- Medical record protection
- Health information security standards
- Professional ethics and conduct
Regulatory Oversight
Our data protection practices are subject to oversight by the UK Information Commissioner's Office (ICO). If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the ICO.
13. Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights regarding your personal information, please contact us:
General Information
FodmapFriendly Ltd
42 King Street
London, Greater London
SW1Y 6RP, United Kingdom
Business Hours
Data Protection Officer
For specific data protection concerns, you can also contact our Data Protection Officer directly at [email protected]
Your Privacy Matters to Us
We are committed to transparency, security, and respect for your privacy. Thank you for trusting FodmapFriendly with your health and wellness journey.